The terms behind every NZ Peps order.

By accessing nzpeps.co.nz and placing an order, you agree to be bound by these Terms and Conditions. If you don't agree, please don't use the site or purchase our products.

By purchasing from NZ Peps, you confirm that:

• Products are not for human or animal consumption
• Products are not medicines, supplements or therapeutic goods
• Products will be used solely for legitimate laboratory research
• You will comply with all applicable New Zealand laws relating to their handling and use

We make reasonable efforts to keep product descriptions and specifications accurate, but NZ Peps does not warrant that all content is complete or error-free. Products are supplied for research purposes and should be independently verified for suitability in your application.

All prices are listed in New Zealand Dollars (NZD) unless stated otherwise and may change without notice. Orders are subject to acceptance and stock availability, and NZ Peps may refuse or cancel any order at its discretion.

NZ Peps may restrict, suspend or block an account for reasons including suspected fraud, repeated non-payment, abusive behaviour, or misuse of products in breach of these research-use terms.

Restricted accounts cannot place new orders, and any associated store credit may be frozen pending review.

6.1 NZ Bank Transfer

Our primary payment method is direct bank transfer to a New Zealand account with ANZ, ASB, BNZ, Kiwibank or Westpac. A unique account number and reference are issued at checkout, transfers typically clear within minutes, and there are no surcharges.

6.2 Card & Crypto Payments

Where available, card payments are processed instantly by a third-party payment provider, and crypto payments are confirmed once the transaction ID (TXID) is verified on-chain. NZ Peps does not store card details or provide custodial crypto services.

6.3 Minimum Order

A minimum order subtotal of $100 NZD applies before shipping.

Orders are dispatched using NZ Post CourierPost overnight tracked, from stock held within New Zealand. Delivery times are estimates and NZ Peps is not liable for delays caused by the courier network or events beyond our control.

Shipping Rates

A flat courier fee applies to orders under $100 NZD. Orders of $100 NZD or more receive free tracked nationwide courier delivery.

7.1 Authority to Leave

You may select "Leave in a Safe Place" (Authority to Leave) at checkout, authorising the courier to leave your parcel without a signature. By opting in, you accept full responsibility for the parcel once delivered; NZ Peps is not liable for loss, theft or damage after an authorised drop-off.

7.2 Signature on Delivery

You can add Signature on Delivery for a small fee (waived on orders over $350 NZD), requiring a signature at the delivery address before release.

7.3 Lost or Missing Parcels

If tracking confirms delivery under Authority to Leave, NZ Peps is not liable for loss after drop-off. If tracking never confirms delivery, report it within 14 days of the estimated delivery date and we'll investigate with NZ Post, arranging a replacement or store credit at our discretion if it's confirmed lost.

Because of the nature of research materials, change-of-mind returns and refunds are not offered. This does not affect your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where a product is faulty, unsafe, or not as described.

Damaged or incorrect items must be reported within 48 hours of delivery with photographic evidence, and any resolution is assessed at NZ Peps' discretion.

• Issued only after payment is confirmed, tied to the email used at checkout
• Can be applied to future orders when signed in with the same email
• Cannot be redeemed for cash
• Expires 12 months after issue unless New Zealand law requires otherwise

Products are supplied "as is" for research purposes. NZ Peps makes no warranty as to suitability for any specific research application beyond what is required by New Zealand law, including the Consumer Guarantees Act 1993.

To the maximum extent permitted by New Zealand law, NZ Peps is not liable for indirect or consequential loss arising from use of our products, and our total liability in any case is limited to the purchase price of the product concerned.

You are solely responsible for ensuring your purchase, possession and use of our products complies with all applicable New Zealand laws and regulations, including those relating to research materials.

We handle personal information in line with the Privacy Act 2020 — see our Privacy Policy for full details.

NZ Peps may update these Terms at any time. Changes take effect once posted, and continued use of the site means you accept the current version.

If you have a complaint about an order, delivery or product:

1. Contact support — email support@nzpeps.co.nz with your order number, a description of the issue and any evidence, within 14 days of delivery or the estimated delivery date.
2. Investigation — we'll review the complaint within 5 business days.
3. Outcome — resolution (replacement, store credit, or other) is provided at our discretion, consistent with these Terms and the Consumer Guarantees Act 1993.
4. Escalation — unresolved matters can be escalated in writing for a final review within 10 business days, or referred to the Disputes Tribunal of New Zealand.

These Terms are governed by the laws of New Zealand, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986, and disputes are subject to the exclusive jurisdiction of New Zealand courts.

For questions about these Terms, contact:

support@nzpeps.co.nz