Same-day dispatch, tracked from within New Zealand.

All orders leave our warehouse in plain, unmarked outer packaging with no product references visible, protecting your privacy and keeping contents secure in transit.

NZ Post CourierPost — overnight tracked

Orders paid before 2pm NZST are picked, packed and lodged with the courier the same business day. Stock is held here in New Zealand, so there's no customs delay to build into your timeline.

Estimated delivery: next business day to most metro addresses; rural delivery adds roughly one extra business day.

Tracked courier delivery is free on all orders over $100 NZD. Orders under that amount attract a flat courier fee shown at checkout.

We ship to every corner of New Zealand, from major centres to rural addresses:

• Auckland
• Wellington
• Christchurch
• Hamilton
• Tauranga
• Dunedin
• Napier
• Queenstown

We currently ship within New Zealand only.

Orders placed and paid before 2pm NZST on a business day are typically dispatched that same day. Orders placed after the cut-off, or on a weekend or public holiday, go out the following business day.

Pre-order items are clearly flagged on the product page and usually ship within 1–2 weeks.

If your cart mixes in-stock and pre-order items, the whole parcel is held and dispatched together once everything is available. Place separate orders if you need in-stock items sooner.

Every CourierPost shipment includes tracking, emailed to you the moment your parcel is lodged. You can also check status any time from your account.

Where required, we pack temperature-sensitive research materials with insulated liners and gel packs, and use next-day courier lanes to minimise time in transit.

At checkout you can choose how your parcel is handled if no one is home:

Add Signature on Delivery at checkout for a small fee (free automatically on orders over $350 NZD). This requires the courier to get a signature from someone at the address before releasing your parcel.

Why choose it?

• Confirms your parcel was received by a person
• Stops the courier leaving it unattended
• Strongest protection against lost or stolen parcels

If no one's home?

The courier leaves a card and holds the parcel at the nearest NZ Post depot for pickup with tracking number and ID.

What to do if a parcel doesn't show up:

Marked "Delivered" but nothing arrived

Authority to Leave selected: Check around your property and with neighbours first — responsibility for the parcel transfers to you once it's delivered under this option.

Signature on Delivery selected: Check your tracking for the signature record. If none was captured, lodge an investigation with NZ Post and let us know so we can assist.

Tracking never shows "Delivered"

Contact us within 14 days of the estimated delivery date and we'll raise an investigation with NZ Post. If it's confirmed lost, we'll arrange a replacement or store credit at our discretion.

How to report:

1. Email support@nzpeps.co.nz within 14 days of delivery or the estimated delivery date
2. Include your order number and tracking number
3. Describe the issue and your chosen delivery option
4. Attach tracking screenshots if you have them
5. Allow up to 5 business days for us to investigate

Delivery windows are estimates, not guarantees. NZ Peps isn't responsible for delays caused by the courier network, weather, or other events outside our control.

Because of the nature of research materials, all sales are final and change-of-mind returns aren't offered — but your rights under the Consumer Guarantees Act 1993 still apply where a product is faulty or not as described.

Damaged or incorrect items

Contact us within 48 hours of delivery with your order number and photos of the issue, and we'll assess a replacement.

• Products that have been opened, used or altered
• Products with broken or tampered seals
• Issues reported after 48 hours without valid reason
• Change-of-mind purchases

Email support@nzpeps.co.nz, check our FAQ, or browse the shop to place a new order.